How Moving Companies Can Benefit from GPS Tracking
26 Jun 2014GPS tracking for moving companies is highly beneficial for both large and small moving companies alike. Not only does it provide important routing information to help you conserve fuel, save time, and save money, but it also helps you give your customers, who are eagerly awaiting the arrival of their possessions, shockingly accurate estimates of when they should anticipate them. The benefits below are other reasons you might want to consider GPS tracking for your moving company.
Live Traffic Updates
In case you missed it, astorm this winter crippled traffic in Atlanta leaving some people trapped in their vehicles for more than 20 hours. It was a traffic nightmare unheard of before. If your company had trucks caught up in the nightmare, you don’t need anyone to tell you how stressful it was for the people waiting on deliveries.
While you cannot avoid traffic nightmares you’re in the middle of with GPS tracking technology, you can avoid having your trucks become unwitting victims by getting them off the road ahead of the traffic jams and finding alternate routes that avoid the traffic problems.
Justify Hourly Billing
With GPS tracking, you can access reports for every mile, stop, and start moving trucks made from the old address to the new address. If billing disputes arise, you have evidence in hand to show that the every hour billed was accurately recorded.
Add Value to the Customer Experience
Customers of moving companies, overwhelmingly, want GPS tracking services. They are anxious to know when to expect their belongings. They want to know when their items will arrive.
They want to know where their belongings are right now. They want to know that you know where their items are at any given moment along the way. GPS tracking lets them know these answers.
Spares You Endless Phone Calls
This ties into the customer experience quite nicely. You see, when customers know where their belongings are at all stages during the process, they are less likely to call you, even when there are delays.
They understand, if they’re watching the news, that there is a 1,500-car pileup on the Interstate in Atlanta and that explains why the truck, and their belongings, has been stationary on an Atlanta Interstate for the past 20 hours. They don’t need to call you for confirmation or to find out why the truck is late.
Even better, though, is the fact that they’re less inclined to call you every hour, on the hour, asking “Is it here yet?”
Why aren’t they burning up your phone lines?
Because they know, at any given time, exactly where the truck is. It puts their minds at ease and leaves your phone lines free. This is an epic win for everyone!
Yes, there are the general reasons to consider GPS tracking for your moving company fleet vehicles. But there are also reasons that are specific to your industry. It’s great to save money on gas, reduce the length and duration of long trips, and even to cut costs when providing local moving services. However, the benefits above are all icing on the cake.
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