How GPS Fleet Tracking Helps Improve Customer Service and Satisfaction
5 Oct 2015The core behind every successful business is customer satisfaction, no matter which industry it operates in. Fleet managers typically focus on speed of service, reliability, and communication to drive a more satisfied customer base. GPS fleet management is able to improve the image of the company in the eyes of existing and new customers by offering key data for strengthening each of those vital facets. So, how else does GPS fleet tracking help with enhancing the experience of customers?
Monitor Arrival Times
GPS fleet tracking helps managers to obtain a more precise estimated time of arrival or delivery. When customers wish to know the arrival of their service order technician, the dispatcher is able to check and let them know. This type of information helps in reducing the estimated time frame that customers have to wait for service.
Solutions like this allow company vehicle arrival and departure time insight. Insight on when employees reach the job site, the amount of time they are there for and when they leave is helpful when you are trying to maximize productivity of the fieldworkers during a day.
Strengthen Your Brand
When operational efficiencies are improved for fleet managers, GPS fleet tracking can have a direct effect on the company’s ability for providing quality service. Also, by enabling businesses to get rid of issues that can hurt their reputation and brands, this helpful technology also helps by promoting greater customer acquisition and retention. Drivers are able to control and eliminate bad driving habits with better insight, which is important since many of the fleet vehicles carry the company name and brand. Service delays are also reduced through improved routing.
Lower Business Cost
When you are spending less on business costs, you’re able to charge your customers less and this will please your customers of course. GPS fleet tracking can help to make your delivery and fleet operations more efficient in numerous ways. For instance, in order to plan for more efficient routes during heavy traffic to cut delivery time and save on gas, you can use the technology to calculate both real-time and historical data. You are also able to monitor the driving habits of the drivers and the speeds they use to discourage dangerous driving. You save money when you are able to avoid accidents and pay less for insurance premiums and you can pass these savings on to your customers.
Customer service plays an important role in any service company, and particularly a company with a fleet of vehicles. When you have satisfied customers, you simply make more money and have a stronger advantage over your competitors.
Comments are closed.