GPS Fleet Tracking: The Secret Sauce for Awesome Customer Service and Satisfaction

23 Nov 2017

real-time gps tracking

When you’re operating a fleet, you don’t need anyone to tell you what a difference happy customers can make for your business. Not only are they more likely to be repeat customers, but they are also more likely to offer referrals for your business and that means more money in your pockets.

But, what you might not realize, is just how much GPS fleet tracking can help you keep your customers happy. These are just a few ways you can use GPS fleet tracking to keep your customers deliriously happy with the job you’re doing for them.

  • Provide more accurate appointment windows. Whether you’re making deliveries or delivering a service, appointment windows and ETAs are important to customers. When businesses miss these windows because drivers get lost, are stuck in traffic, or have drivers diverting off course to take care of personal errands on your time (and the customer’s time) it can be hugely disappointing to the customers.

GPS fleet tracking helps you avoid all these situations with more efficient route planning, on-the-go alternative routing to avoid traffic delays, and text alerts when drivers deviate from prescribed routes. This keeps everything working on schedule much better throughout the day. You can also send live updates of ETAs to customers through your GPS tracking system or allow them to track the progress of their deliveries or appointments in real time as an added layer of customer service many companies do not offer.

  • Use GPS tracking software to help you to personalize the customer experience. Everyone wants to feel special and wanted. You can use your GPS fleet tracking software to make notes about individual customer preferences and other little things that will help you make your customers feel remembered and important to you. This small detail will have a significant impact on their experience and how likely they will be to recommend you to others.

 

  • Improve communication between dispatch and drivers. This helps you stay up to date with what is going on at various job sites so that you can make alternate arrangements or notify customers quickly of potential delays related to unexpected problems at other job sites.

GPS tracking is about so much more than mapping and mileage or even cutting fuel costs. The benefits to your business are nearly infinite if you choose the right fleet tracking service and invest a little energy in learning about the new and exciting ways you can use this as a tool for building your business bigger, better, and stronger than ever before.

For more information about our GPS fleet tracking products, please call LiveViewGPS and speak to one of our GPS fleet tracking experts. 1-888-544-0494

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George Karonis

About George Karonis

George Karonis is the founder and Chief Executive Officer of LiveViewGPS Inc., a company he established in 2008 with the vision of making real-time GPS tracking more reliable, affordable, and accessible for businesses of all sizes. Over the past two decades, he has built a reputation as an innovator in GPS tracking, fleet management, asset monitoring, and Push-to-Talk over Cellular (PTToC) communications. Under George's leadership, LiveViewGPS has grown into a nationally recognized provider of GPS tracking solutions, serving businesses, government agencies, educational institutions, law enforcement organizations, and public works departments throughout the United States. The company's technology helps organizations improve operational efficiency, protect valuable assets, increase driver safety, and reduce operating costs through real-time location intelligence. Before founding LiveViewGPS, George developed a background in security, surveillance, and emerging location technologies. His passion for innovation and practical problem solving has driven the development of products that combine dependable hardware with easy-to-use cloud software, giving customers actionable information when it matters most. In 2018, George expanded into nationwide Push-to-Talk over Cellular communications by launching PeakPTT, providing businesses with rugged, instant communication solutions that operate over LTE and Wi-Fi networks. His focus has remained the same throughout his career: delivering dependable technology backed by exceptional customer service and long-term customer relationships. George regularly writes about GPS tracking, fleet management, asset protection, business technology, and communication systems. Through this blog, he shares industry insights, practical advice, and emerging trends to help organizations make informed decisions about tracking technology and connected operations.

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We specialize in real time GPS tracking systems. GPS tracking, GPS monitoring and management for vehicles, assets, equipment, property and persons. Whether your needs are consumer or commercial based, personal or business related we have a cost effective GPS tracking solution for you. Locate in real-time and on demand vehicles, people and property from any web based computer. View these locations on our systems integrated maps. Our GPS devices are the real deal, they are tested and proven, they work.

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