For any business that has vehicles in operation on the road, GPS fleet tracking is a valuable tool One of the ways many business owners are constantly surprised to find GPS fleet tracking services to be extremely beneficial for is in the area of building trust with customers. These are just a few examples of how GPS fleet tracking can help you build better trust with your customers.
1) Allows You to Provide Accurate Appointment Windows for Customers
There’s nothing more frustrating for customers to spend four hours waiting for a delivery, repair person, or installation only to discover that they will need to wait even longer. GPS fleet tracking allows you to create a much more accurate window of time for appointments. This means your customers can trust you to be there within the time frame you promised.
2) Shorter Appointment Windows
While you’re at it, you can use the power of GPS fleet tracking to not only create more accurate appointment windows, but also to create shorter ones. GPS fleet tracking makes it possible for your drivers to travel more efficiently. The fact that they are being tracked encourages prompt service and no deviations from the prescribed routes.
This gives you a fairly accurate estimate of how long it should take to get from the next based on GPS data and route information. Build in a little extra time for contingencies and you should be able to make appointments within shorter windows which creates even happier customers who don’t feel tied to their homes all day.
3) Transparent Billing
Sometimes customers are concerned about hourly billing rates and the amount of time spent in the home. GPS fleet tracking services monitor the location of vehicles throughout the service call. All you need to do is let your customers know that you’ve installed GPS monitoring services in all your vehicles to protect their interests and ensure prompt and efficient service. Your GPS records indicate that service providers were there from one time to the next. It provides them with peace of mind that you’re not trying to overcharge them and improves their trust in the accuracy of your billing records.
4) Allows Customers to Track Drivers En-Route
This is a bigger benefit for some businesses than others. Allowing customers who are moving from one state to another and have a service delivering furniture for instance, can help customers keep track of the bulk of their worldly possessions without constant calls to you asking for verification of delivery estimates. They can use the tracking from their mobile phones to verify when they need to be home to accept delivery and helps them to see that unnecessary delays and detours are not being made along the way.
GPS fleet tracking is a tool that makes a world of differences for your operating expenses, customer satisfaction, and your bottom line. These are only a few small ways they can help build better customer relations for your business by fostering trust.
Interested in building more trust with your customers? Contact LiveViewGPS today at 1-888-502-3636 to learn how.
Could it be true there is a plan in Australia that just might change the way we meet our maker, theoretically?
In a huge Australian cemetery near Dandenong called the Bunurong Memorial Park, ground was broken. It was said that in a year, it is expected to host a different type of burial known as woodland and forest burials. This is where the body of the deceased is covered in a light covering or shroud, without the use of a coffin or headstone for marking the burial spot.
Rather than the traditional type of burial, after nature takes its course, families of the deceased will have the ability to track the body through the use of dime-size GPS tracker, which is protected in a capsule made of plastic and affixed to the burial covering or shroud.
The GPS tracking device stays embedded in the ground as the body and shroud decompose, allowing visitors to use an app on a smartphone or other electronic device to find the burial site. At the time of publication, there was no comment made by the cemetery.
It is thought that these types of burials are more environmentally friendly as opposed to being buried in a coffin or embalmed with chemicals. This green burial movement has gained some popularity in the United States and other countries.
According to Southwest Portland’s, Larry Hurst, people don’t need to be pickled with embalming fluid, which he went on to describe as being ‘poison in the ground’. He also said it wasn’t necessary to encase the bodies of the deceased in concrete vaults or use grave liners which are insisted upon by many cemeteries to keep the ground from sinking over time.
Although this green movement is new and still in its early stages, people working in the business of death are beginning to notice an increased interest of those who initially leaned towards cremation. Essentially, to them it’s a better option, allowing the body of their loved ones to be returned to the elements; much like compost.
The logic in this change is that while in past generations, the goal was to keep the deceased protected from the elements of nature by encasing them in coffins, today, however, some people are more open and becoming in favor of returning their loved one’s remains to the Earth sooner.
GPS fleet tracking is an essential part of managing a fleet driving team. Before this type of technology was in place, there were a lot of delays from drivers getting lost, cross-driving which took up valuable time, and the lack of availability of rush deliveries or pick-ups. That has all changed with modern technology. Fleet tracking allows better management of vehicles and drivers, and can greatly improve your response time.
Real-Time Tracking for Fast Deliveries
There may be times when you have a fleet driver that is on the road, and you get a call that an order has been placed near where that driver is located. If they have supplies already on the truck or are picking up items from that customer or client, you can send them instantly to that location. This provides nearly instant response time since you are tracking each truck’s whereabouts and can find the one that is nearest to the desired location.
Less Confusion About Directions
Getting lost used to be part of being a fleet driver, but it is much less of an issue with GPS tracking. The drivers are able to view detailed routes and driving directions right on the device. They have voice-activated features so drivers can listen to the directions and interact with the devices without taking their eyes off the road. They aren’t risking their safety by looking at a map, and the devices provide turn-by-turn directions. If there is a construction site or other detour issue, they can make a turn and the GPS tracking device will re-route the trip for them.
Instant Messaging Features
Many of the newer fleet tracking devices also include an instant messaging feature. This means a driver can get information about their next drop-off or delivery through the SMS messaging system in the device without having to pick up the phone. It keeps their eyes on the road when they use the voice feature of the messaging device. This speeds up response time for both the dispatch team and the driver.
The Ability to Reroute Vehicles Quickly
Another way GPS tracking helps to improve response time is by having the ability to view a map of drivers in real-time and re-route them from a remote location. While watching the drivers, you might notice that one truck is not going the most direct route or that they are about to head into an area with heavy traffic. If this is the case, you can remotely re-route their GPS device and the driver is notified of the change automatically. There is no messaging or calling needed. They are told new directions by the navigation device and will plan accordingly. This also helps in cases of schedule changes or if a driver has become ill and another on the road needs to take their place.
GPS tracking devices of fleet vehicles not only improve response time, but they make the entire business run more efficiently.