Tighter service windows mean you can work more appointments and service calls into your day. More than that, they mean you can have wonderfully satisfied customers who aren’t spending endless hours waiting on your arrival. It’s a total win for your business. One that can be enhanced with GPS fleet tracking.

These are just a few ways GPS tracking can help your organization honor tighter service windows.

Keeps Your Drivers on Track

Employees running personal errands on company time, making stops at convenience stores, or taking longer than allowed lunch breaks has traditionally been a problem for service-oriented businesses. One that costs them more than a few unsatisfied customers, endless additional fuel costs, and surprisingly costly additional labor hours. GPS tracking allows you to monitor driver locations at all times and will even report if drivers go ‘off route’ during the workday.

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By now, most people understand the danger of driving under the influence of illicit drugs and alcohol. Most even understand the risks involved when driving excessively sleepy. The National Highway Traffic Safety Administration (NHTSA) is seeking to educate drivers about other ways to be under the influence they may not know about.

If you’re a fleet manager, take this opportunity to send the NHTSA message to your fleet drivers.

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Businesses are liable for company cars any time employees use them. Even when they are using them for personal use. Your company is also responsible for ensuring the vehicle is properly maintained and that the person driving your vehicle is adequately licensed to drive said vehicle. If an accident occurs when employees use company vehicles, the liability could be catastrophic if the company doesn’t take the appropriate steps to reduce risks and properly insure the vehicle and drivers.

Now that you know how important the risks are to employers who allow employees to use company vehicles for personal use, the key is to protect your interests. These are a few things you can do to accomplish that.

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Your fleet company invests a great deal of money and time in acquiring fleet machinery, vehicles and equipment it requires for getting the job done. Having peace of mind that these invaluable assets are always exactly where they should be can be an asset in itself. Fortunately, now you can have that peace of mind. With a tool called geofencing through GPS fleet tracking, you can enhance fleet operations and improve fleet risk management remotely and in real-time.

What is Geofencing?

A geofence is similar to a real fence, except it’s a “virtual” perimeter of a geographical area you select. It’s a service provided by a variety of software, devices and apps that uses GPS tracking for triggering an action (like a text message notification) when one of your assets leaves or enters the virtual boundaries of your selected location.

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Your windshield replacement fleet represents your business across town and everywhere they drive. Which is why GPS fleet tracking is so important for your fleet and your business. GPS fleet tracking for your window replacement fleet may be one of the most important investments you make this year. These are just a few ways GPS tracking can enhance your entire fleet while building a better reputation for your business.

Improve Customer Service

Customer service is something that many businesses are allowing to fall by the wayside at their own peril. It is more important than ever, in light of instant gratification and widespread web reviews, to provide excellent customer service. GPS fleet tracking can help by allowing you to do the following:

• Arrive in the correct location thanks to frequently updated maps and excellent direction.
• Provide accurate time windows for your workers to arrive.
• Deliver prompt responses when accidents or emergencies occur.
• Dispatching closest available vehicles for timely arrivals.

These things all work together to reduce customer wait times, ensure prompt service, and avoid holding customers up from going about their days unnecessarily.

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