How GPS Fleet Tracking Can Give You Tighter Service Windows

24 Oct 2019

Tighter service windows mean you can work more appointments and service calls into your day. More than that, they mean you can have wonderfully satisfied customers who aren’t spending endless hours waiting on your arrival. It’s a total win for your business. One that can be enhanced with GPS fleet tracking.

These are just a few ways GPS tracking can help your organization honor tighter service windows.

Keeps Your Drivers on Track

Employees running personal errands on company time, making stops at convenience stores, or taking longer than allowed lunch breaks has traditionally been a problem for service-oriented businesses. One that costs them more than a few unsatisfied customers, endless additional fuel costs, and surprisingly costly additional labor hours. GPS tracking allows you to monitor driver locations at all times and will even report if drivers go ‘off route’ during the workday.

Automates Rescheduling Process

In football, there’s a term used to describe teams where injuries are abundant. Next man up. This same philosophy applies when dealing with rescheduling and canceling from customers. Rather than creating new work orders and wasting time driving to jobs that are no longer needed, the GPS system simply sends the driver to the next call on the list. No time wasted.

Prioritizes Routing to Make Appointment Windows

GPS tracking can be set up to prioritize specific appointment times and honoring those windows rather than on routing for fuel efficiency. While most occasions it will never become an either-or type of situation, it’s good for many businesses to know that option is available.

Route Around Traffic Jams, Accidents, etc.

Traffic can be a leading cause of concern for businesses interested in offering guaranteed appointment windows. It is frightening to know that one accident can mess up an entire afternoon of service calls. However, GPS tracking can help your drivers find ways around heavy traffic so they can make their appointment windows on time and on target.

Investigate Causes for Delays

When appointment windows are missed, it can be costly for your business. Especially if you offer on-time guarantees. They can also be important learning opportunities for the employees who were late to arrive. Use this as an opportunity to work with the employee to understand why the delay occurred. Some instances cannot be avoided – like the day the Interstate in Atlanta became a parking lot after a snowstorm in 2014. Others, though, can be avoided and GPS tracking allows you to retrace the driver’s step to learn where alternate actions might have saved the day.

GPS tracking can’t solve all the ills of the world. But it can help businesses have tighter service windows without worries about losing their shirts in the process.

Please call us here at LiveViewGPS at 1-888-544-0494 if you have any questions about implementing GPS fleet tracking into your service business.

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About George Karonis

George Karonis is the founder and Chief Executive Officer of LiveViewGPS Inc., a company he established in 2008 with the vision of making real-time GPS tracking more reliable, affordable, and accessible for businesses of all sizes. Over the past two decades, he has built a reputation as an innovator in GPS tracking, fleet management, asset monitoring, and Push-to-Talk over Cellular (PTToC) communications. Under George's leadership, LiveViewGPS has grown into a nationally recognized provider of GPS tracking solutions, serving businesses, government agencies, educational institutions, law enforcement organizations, and public works departments throughout the United States. The company's technology helps organizations improve operational efficiency, protect valuable assets, increase driver safety, and reduce operating costs through real-time location intelligence. Before founding LiveViewGPS, George developed a background in security, surveillance, and emerging location technologies. His passion for innovation and practical problem solving has driven the development of products that combine dependable hardware with easy-to-use cloud software, giving customers actionable information when it matters most. In 2018, George expanded into nationwide Push-to-Talk over Cellular communications by launching PeakPTT, providing businesses with rugged, instant communication solutions that operate over LTE and Wi-Fi networks. His focus has remained the same throughout his career: delivering dependable technology backed by exceptional customer service and long-term customer relationships. George regularly writes about GPS tracking, fleet management, asset protection, business technology, and communication systems. Through this blog, he shares industry insights, practical advice, and emerging trends to help organizations make informed decisions about tracking technology and connected operations.