5 Ways GPS Fleet Trackers Can Help Improve Customer Service

14 Feb 2019

Most businesses are constantly seeking new ways to improve customer service. You may not realize it, but GPS fleet tracking offers an impressive array of opportunities to improve customer service for your organization. These are just five ways you can use GPS fleet trackers to give your customers better experiences and outcomes.

  1. Offer More Reliable Delivery Windows

We live in a world where people have their days planned down to the “quarter hour.” The days of delivery sometimes on a given day are long gone if you want a steady stream of satisfied customers. Not only does GPS fleet tracking help you provide more accurate delivery estimates, often within a two-hour timeframe (which is far better than the 8-12-hour window of yesteryear). It also helps to route more efficiently so you can stick to your delivery estimates.

  1. Reduce Expenses So You Can Lower Costs

One of the biggest benefits of GPS fleet tracking your customers are sure to love is your ability to pass along additional savings to them. The fact that you can effectively cut your labor and fuel expenses with the use of GPS fleet tracking gives you plenty of room to work with for creating lower fees for customers.

  1. Allow Customers to Track Deliveries or Repair Drivers Themselves

GPS tracking allows you to give customers the ability to track their own deliveries in real time. This is especially beneficial when delivering high-value items, like vehicles, appliances, etc. Allowing them to track their own shipments offers the added benefit of reducing the administrative burden of excessive phone calls from eager customers waiting on deliveries.

  1. Provide Accurate Billing Information

GPS tracking information is indisputable for the average court of law as well as the court of public opinion. If you have customer questions about billing practices for the goods or services you provide, you can use GPS data to show them precise records of their routes, the amount of time spent at your customer properties, and the other information relevant to their experiences.

  1. Manage Emergencies Like Pros

You are professionals, but sometimes, emergency calls can throw your day completely off track. At least, if you don’t have GPS fleet tracking. GPS fleet tracking offers you the ability to manage the emergency while rearranging other driver’s schedules and routes to accommodate the delay. You get to the be heroes for families facing emergencies without missing a beat for your other scheduled stops for the day.

These are just five small ways GPS fleet trackers can help you give your customers a little bit more every day. Imagine what that can do for your business.

If you’re interested in GPS fleet tracking solution for your business, give us a call at LiveViewGPS at 1-888-544-0494.

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About Live View GPS

We specialize in real time GPS tracking systems. GPS tracking, GPS monitoring and management for vehicles, assets, equipment, property and persons. Whether your needs are consumer or commercial based, personal or business related we have a cost effective GPS tracking solution for you. Locate in real-time and on demand vehicles, people and property from any web based computer. View these locations on our systems integrated maps. Our GPS devices are the real deal, they are tested and proven, they work.