4 Ways GPS Fleet Tracking Helps You Build Trust with Your Customers

For any business that has vehicles in operation on the road, GPS fleet tracking is a valuable tool One of the ways many business owners are constantly surprised to find GPS fleet tracking services to be extremely beneficial for is in the area of building trust with customers. These are just a few examples of how GPS fleet tracking can help you build better trust with your customers.

1) Allows You to Provide Accurate Appointment Windows for Customers

There’s nothing more frustrating for customers to spend four hours waiting for a delivery, repair person, or installation only to discover that they will need to wait even longer. GPS fleet tracking allows you to create a much more accurate window of time for appointments. This means your customers can trust you to be there within the time frame you promised.

2) Shorter Appointment Windows

While you’re at it, you can use the power of GPS fleet tracking to not only create more accurate appointment windows, but also to create shorter ones. GPS fleet tracking makes it possible for your drivers to travel more efficiently. The fact that they are being tracked encourages prompt service and no deviations from the prescribed routes.

This gives you a fairly accurate estimate of how long it should take to get from the next based on GPS data and route information. Build in a little extra time for contingencies and you should be able to make appointments within shorter windows which creates even happier customers who don’t feel tied to their homes all day.

3) Transparent Billing

Sometimes customers are concerned about hourly billing rates and the amount of time spent in the home. GPS fleet tracking services monitor the location of vehicles throughout the service call. All you need to do is let your customers know that you’ve installed GPS monitoring services in all your vehicles to protect their interests and ensure prompt and efficient service. Your GPS records indicate that service providers were there from one time to the next. It provides them with peace of mind that you’re not trying to overcharge them and improves their trust in the accuracy of your billing records.

4) Allows Customers to Track Drivers En-Route

This is a bigger benefit for some businesses than others. Allowing customers who are moving from one state to another and have a service delivering furniture for instance, can help customers keep track of the bulk of their worldly possessions without constant calls to you asking for verification of delivery estimates. They can use the tracking from their mobile phones to verify when they need to be home to accept delivery and helps them to see that unnecessary delays and detours are not being made along the way.

GPS fleet tracking is a tool that makes a world of differences for your operating expenses, customer satisfaction, and your bottom line. These are only a few small ways they can help build better customer relations for your business by fostering trust.

Interested in building more trust with your customers? Contact LiveViewGPS today at 1-888-502-3636 to learn how.

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