Service providers know all too well that billing concerns and disputes are part of the job. Solving them in the past has not always been a simple matter. Business owners today, though, have new tools at their disposal to help resolve these matters without running the risk of alienating customers in the process. These tips are sure to help.

Address Customer Concerns Promptly

The faster you address the issue, regardless of who is “in the right” in this situation, the better your customer will feel about the entire experience. Remain courteous at all times and let the customer know you will investigate this thoroughly. Maintain open communication with the customer throughout the process and try to be as transparent as possible.

Document Everything

It may be a bit cliché, but there’s a reason this sage advice has been around so long. It works. Sometimes it’s all about letting the customer know you’re on top of things, but when you have documentation in front of you, that includes time in and time out on certain job sites, especially if it’s documentation they’ve signed, then there is little room left for argument. Read the rest of this entry »

The world’s oceans hold far too much possibility of ship and whale collisions. In fact, there is a huge threat to the survival and recovery of certain endangered whale populations from ship strikes.

Certain factors that can affect the occurrence and seriousness of the collisions include the hydrodynamic forces around ships, how fast they go, and the spatial co-occurrence of ships and whales.

Understanding whale behavior when in the presence of ships could be the key to understanding the difference in interaction.

This understanding of interactions between the large whales and ships has become a protection concern globally attributable to the increase in commercial ship traffic and its growth within the industry.

There have been few studies on the behavior of whales when approached by large ships, however, this is most likely how we are to understand the vulnerability of the whales, how reduced speed might reduce collisions, and how effective mitigation would be. Read the rest of this entry »

The fleet manager has a wide range of responsibilities in the cost centers of business. Calculating better routes, dispatching units more effectively, and ensuring and overall positive customer interaction are just a few important jobs the fleet manager does.

The management of a fleet is centered on time. Trucks need to reach consumers on time and maintenance and similar demands need to be handled accordingly and in a timely fashion. The fleet manager has to manage time effectively to keep up with these demands, and handle everyday tasks associated with operating a fleet. GPS fleet tracking and management can help you get this job done more efficiently.

Using a GPS Fleet Tracking System

Refined reporting tools and online data management are provided through a GPS fleet tracking system, which helps to manage, organize, and share fleet data with everyone in your corporation. When employees and managers use the same systematic data, all the guesswork is taken out of fleet management, which minimizes mistakes, wasted time, and rework that drags down productivity. Read the rest of this entry »

The Police and Safety Office at North Dakota State University, or NDSU, is using a smartphone app with GPS tracking in a new pilot program. They are testing the app among students and teachers with the objective of improving security.

Called Pathlight, the app lets dispatchers at the school track a user on monitors at the Police Communications Call Center when the user triggers a safety assist indicator. One of its most common uses is when a student needs to walk across a dark campus by herself late at night.

Ongoing Safety Measures

The app is the latest in ongoing security measures available at the school. It complements the Campus Security Escort Service started in 1992. Read the rest of this entry »

GPS fleet tracking is transforming the way businesses today operate. One of the industries most affected by advances in GPS tracking technology is the linen and uniform delivery industry. Since most businesses you serve are service industry or healthcare businesses, it’s important to work within certain time constraints and to provide prompt and reliable service. GPS fleet tracking can help with all that and so much more.

Improve Customer Satisfaction with Timely Deliveries and Pickups

Service industry businesses run in peaks and lows. Restaurants often have limited times during the day where staff is free to accept deliveries, whether that is ingredients, uniforms, or table linens. Fleet tracking can help you prioritize your tracking in order to reach each business at the right time of day without sacrificing fuel efficiency and economy in order to do so.

Customers are happy to receive delivery of their goods on time and ready to wear or use in their businesses and much happier with the service you provide. The ability to do this day in and out is what will set your business apart from others in the area. Read the rest of this entry »