Return Policy

30-Day Returns

• ✔ Activated GPS Products - It's 30 days from the date of activation. Actual shipping, activation and airtime fees are non-refundable.
• ✔ Non-Activated GPS Products - It's 30 days from the date of purchase, less actual shipping fees.

Defective Products - 1 Year

• ✔ If a product stops working through no fault of your own within 1 year of the purchase date, contact us for an RMA and we will repair or replace the unit at no charge to you.
• ✔ We cover return shipping on defective products. We will email you a prepaid return label to print.
• ✔ This does not cover damage from accident, abuse, misuse, misapplication, or non-LiveViewGPS products; damage from an electrical connection that does not conform to the instructions; a product modified without our written permission; or a unit whose serial number has been removed or defaced.
• ✔ It also does not cover interruption or discontinuation of the GPS satellite signal or of wireless coverage.
• ✔ Full terms are in our Warranty.

Exchanges

• ✔ Ordered the wrong unit? Within the 30-day window you can exchange it for a different model. Call or email us for an RMA and tell us which unit you want instead.
• ✔ Any price difference is charged or refunded at the time of the exchange. Return shipping on a non-defective exchange is the customer's responsibility.

Return Procedure

1. Obtain an RMA #
By Calling 1-661-294-6805 or by sending an email to returns@liveviewgps.com

We Ask That You Obtain A Return Merchandise Authorization Number (RMA) Before Returning Any Purchases. RETURNS WITHOUT RMA #'s Will NOT BE ACCEPTED AT OUR FACILITY AND DELIVERY WILL BE REFUSED.

2. Send Product Back With RMA # To:
LiveViewGPS, Inc.
RMA #
29021 Ave Sherman STE 103
Valencia, CA 91355

3. Insure Product
Send back via traceable method, USPS certified mail, UPS, FedEx. If your return is for a defective product, we will email you a prepaid label instead - see Defective Products above.
We Ask That You Obtain A Return Merchandise Authorization Number (RMA) Before Returning Any Purchases. RETURNS WITHOUT RMA #'s Will NOT BE ACCEPTED!

Credit will be issued immediately to your account once we receive the returned item(s). If an item was marked with FREE SHIPPING, we will deduct the actual shipping cost our company incurred from your credit.