{"id":646,"date":"2011-04-25T15:43:02","date_gmt":"2011-04-25T23:43:02","guid":{"rendered":"https:\/\/www.liveviewgps.com\/blog\/?p=646"},"modified":"2025-09-17T11:10:15","modified_gmt":"2025-09-17T18:10:15","slug":"customer-service-why-it-matters","status":"publish","type":"post","link":"https:\/\/www.liveviewgps.com\/blog\/customer-service-why-it-matters\/","title":{"rendered":"Customer Service \u2013 Why It Matters."},"content":{"rendered":"<div><span style=\"font-family: verdana;\">As a business owner, there is nothing more disappointing than conducting business with a company or its employees \u00a0that fails to meet the expectations of their customers.\u00a0 I understand that things happen from time to time, and mistakes are sometimes made.\u00a0 <\/span><\/div>\n<div><span style=\"font-family: verdana;\">\u00a0<\/span><\/div>\n<div><span style=\"font-family: verdana;\">Recently, I had rather irritating customer service experience at a local restaurant.\u00a0 The waiter arrives at our table, he is very cordial and professional.\u00a0 We place our order and sit back to enjoy our dining experience.\u00a0 The waiter disappears, the drinks at our table sit empty for an overly extended period of time, the wrong food order arrives, and the waiter arrives to insist we did in fact order it!\u00a0 Later, the waiter returns and let\u2019s us know that he is training someone, and it was their fault for the experience we were receiving.\u00a0 I thought to myself, well \u2013 if you were managing your trainee better \u2013 maybe this whole situation would have never occurred.<\/span><\/div>\n<p><!--more--><\/p>\n<div><span style=\"font-family: verdana;\">\u00a0<\/span><\/div>\n<div><span style=\"font-family: verdana;\">So you have a waiter and a trainee, front line employees \u2013 who in effect manage to present your brand and company identity in a somewhat negative manner, \u00a0that could have a profound effect on your organization as a whole if the behavior continues.<\/span><\/div>\n<div><span style=\"font-family: verdana;\">So why is this important?\u00a0 Because, and outstanding customer service experience is what keeps your business viable.\u00a0 Customers return to it, they tell their friends and other associates.\u00a0 It in fact, can cause your business profitability to grow.<\/span><\/div>\n<div><span style=\"font-family: verdana;\">\u00a0<\/span><\/div>\n<div><span style=\"font-family: verdana;\">How does this tie into to GPS tracking systems for business?\u00a0 Simple, if you own or manage a service oriented business, you will be able to offer your customers \u2013 something that your competition might not \u2013 employee accountability and spectacular customer service.<\/span><\/div>\n<div><span style=\"font-family: verdana;\">\u00a0<\/span><\/div>\n<div><span style=\"font-family: verdana;\">If a customer wants to know where their widget is at?\u00a0 It\u2019s simple, our GPS tracking system will let you see, your driver\u2019s exact location and an estimated time of arrival to your customer\u2019s location.\u00a0 You will be able to give your customer a DEFINITIVE ANSWER to\u00a0their question.\u00a0 No guessing, no hang on a minute while I check \u2013 you will be empowered with the information.<\/span><\/div>\n<div><span style=\"font-family: verdana;\">\u00a0<\/span><\/div>\n<div><span style=\"font-family: verdana;\">Improve Profitability.\u00a0 \u00a0\u00a0Maximize your service calls per day, a gps system will allow you to ensure your drivers are efficiently performing their duties \u2013 acting with a sense of urgency.\u00a0 Effectively managing your workers \u2013 will increase your company\u2019s profits, its\u2019 a no brainer.<\/span><\/div>\n<div><span style=\"font-family: verdana;\">\u00a0<\/span><\/div>\n<div><span style=\"font-family: verdana;\">\u00a0<\/span><\/div>\n<p><span style=\"font-family: verdana;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a business owner, there is nothing more disappointing than conducting business with a company or its employees \u00a0that fails to meet the expectations of their customers.\u00a0 I understand that things happen from time to time, and mistakes are sometimes made.\u00a0 \u00a0 Recently, I had rather irritating customer service experience at a local restaurant.\u00a0 The [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_focus_keyword":"","rank_math_description":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[11],"tags":[],"class_list":["post-646","post","type-post","status-publish","format-standard","hentry","category-applications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service \u2013 Why It Matters.<\/title>\n<meta name=\"description\" content=\"Read the LiveViewGPS blog for tips, news, and insights on GPS tracking solutions for fleets, 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