Do You Trust The Company You Are About To Do Business With?9 Dec 2011
When making a purchase for goods/services or any type, a fundamental requirement is trust. Do you trust the company you are about to do business with?
So why the rant? Well, it never ceases to amaze me how some other companies operate. Here is a prime example. Looking for an x-mas gift, I came across a website advertising a “demo” model for some fitness equipment. I contacted the company, who told me all about this particular product. They said, “It’s been sitting on our showroom floor, it’s never been used, and is in practically new condition.” The item was offered at a significant discount over a new item and since I was told it was practically new, I figured, I’d get the paperwork completed and finalize the sale. The invoice is sent and I review it. It showed a lead time of 7-9 weeks. So I call the salesperson to ask why it’s going to take so long for them to ship the item. He says, “we need to send the item into our production area where it will be re-manufactured and tested.” But, I say, why would it need to get re-manufactured and tested – when it is “practically new.” He goes on to say, that it will be 7-9 weeks, and that’s it.
Since I am calling a random business which I found on the web, I don’t really know if this company even has a showroom. I’m thinking to myself, what this guy is really saying is…We have to order this from the manufacturer, we don’t have it in stock, and that is the real reason their is a 7-9 week lead time. But, he was insistent the item needed to be tested and re-manufactured. Really! The owner of that establishment should really look at the way he operates his business – because, he just lost a sale. I’m willing to bet that the problem is systemic across that business.
So it all boils down to TRUST – at that point in the sales process – I lost all trust in the salesperson and the organization, I chose to take my business elsewhere.
At LiveViewGPS, Inc., Integrity, Service And Value are NOT just words on a piece of paper, or some text on a website. We really do what we say we are going to do, and on the rare occasion when an issue arises, we handle it today – not putting it off until tomorrow. We are humble, Yes, integrity is more than a word. We provide value to our clients and do operate with a sense of urgency. Granted we are not perfect, but we try to be and learn from our mistakes – always improving and working towards greatness.